EA999 Privacy Policy – Your Data, In Your Hands

Certain information is required when you register and use our services at EA999. This falls into two categories — information you provide directly, and information collected automatically as you use the platform.

What you provide directly:

• Full name and date of birth (for age verification).
• Mobile number and email address (for registration and communication).
• Identity document details submitted for KYC verification (National ID or passport).
• Mobile banking number used for payments (bKash/Nagad/Rocket).
• Messages and attachments sent to support.

Automatically collected information:

• Device type, operating system, and browser information.
• IP address and approximate location.
• Time spent on the site and pages visited.
• Logs of transaction dates, times, and amounts.
• Time and location of each login and logout.

EA999 uses the data it collects only for specific, defined purposes. Your information is never used beyond those purposes.

• Account Management: Verifying logins, processing password resets, and maintaining account security.
• Payment Processing: To securely process deposits and withdrawals and prevent fraud.
• KYC Verification: Verifying member age and identity — this is a legal requirement.
• Support Services: Understanding your issue and resolving it as quickly as possible.
• Relevant Notice: Sending promotions, bonuses, and important updates. You can opt out of these notifications at any time.
• Platform Improvement: Analyzing usage patterns to improve our services.
• Responsible Betting: Monitoring betting behavior to identify potential issues early.

EA999 never sells your data to advertisers or transfers it to unrelated third parties.

All data collected at EA999 is stored in encrypted form on secure servers. These servers are operated in compliance with international security standards.

Data retention periods depend on the type of information:

Once the retention period expires, data is securely deleted or anonymized.

EA999 does not generally share your personal information with third parties. Exceptions may apply only in the limited circumstances outlined below:

• Payment Processors: Transactions connect to bKash, Nagad, or Rocket servers for processing. Each of these providers maintains their own strict privacy policies.
• KYC Verification Service: Approved third-party providers may be used for identity verification. They use your information solely for that purpose.
• Legal Obligation: Sharing information in response to a court order or a lawful request from law enforcement is a legal obligation.
• Fraud Prevention: Limited information may be shared with other platforms to help prevent fraudulent activity.

Beyond the purposes listed above, ea999 never sells, rents, or uses your data for advertising.

Ea999 uses cookies on its site and app to ensure everything runs smoothly and to improve your experience. Cookies are small data files stored in your browser.

• Essential Cookies Essential – Stores login status, session data, and security tokens. The site cannot function without these.
• Functional Cookies Optional – Remembers your language preference, betting slip history, and dashboard settings.
• Analytics Cookies Optional – Identifies which pages are used most. Usage data is collected in aggregate, with no personal identification.

You can disable cookies through your browser settings, though doing so may affect certain features of the site.

As an ea999 member, you have certain rights over your personal data. To exercise any of these rights, write to us at support@ea999.asia.

• Right to Access: You can request to view the information ea999 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions (excluding data we are legally required to retain).
• Right to Restrict Processing: In certain cases, you can request a temporary pause on the processing of your data.
• Right to Withdraw Consent: You can opt out of marketing emails or SMS at any time.
• Right to Lodge a Complaint: You can report any privacy violation directly to our support team.

Requests are typically responded to within 7 business days. Complex requests may take up to 30 business days.

EA999 strictly does not serve anyone under the age of 18. Age is verified at registration, and KYC documents may be requested in any case where there is doubt.

If we become aware that a minor's data has been collected inadvertently, the account will be closed immediately and all associated data will be deleted. Parents or guardians may report a suspected account to support@ea999.asia.

EA999 follows the highest industry-standard technical measures to protect your personal information.

• 256-bit SSL/TLS Encryption: All data transmitted on the site and app is encrypted — you can verify this by the padlock icon in your browser.
• Encrypted Database: Data stored on our servers is also kept in encrypted form — even direct database access cannot expose readable information.
• Two-Factor Authentication: Members who enable 2FA add an extra layer of protection to their account.
• Regular Security Audits: Third-party security experts regularly audit ea999's security infrastructure.
• Restricted Access: Only designated staff can access specific data — no one has blanket access to everything.
• Suspicious Login Alerts: Automatic alerts are sent whenever a login attempt is detected from a new device or an unfamiliar location.

EA999 may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance via their registered mobile number or email.

• The date of any changes is always shown at the top of the page under "Last Updated".
• Continued use of our services after a policy update takes effect will be considered acceptance of the revised policy.
• At least 14 days' notice will be given ahead of any major policy changes.
• You can request a copy of a previous version from our support team.

For any questions, complaints, or data access requests regarding this Privacy Policy, please contact us. All requests are taken seriously and handled with care.

• Email: support@ea999.asia (include "Privacy Request" in the subject line).
• Live Chat: Use the chat button at the bottom right of the site — the fastest option for general questions.
• Help Center: Help Center Find a detailed guide on privacy here.

You will receive an initial response within 7 business days of your request. Complex matters may take up to 30 business days.